Cancellation Policy

Last updated: January 15, 2024

This policy outlines how cancellations and refunds are handled for bookings made through WeGoDive. Since we connect you directly with dive schools, cancellation terms may vary by provider.

1. General Cancellation Terms

WeGoDive acts as a booking platform connecting divers with dive schools. Each dive school sets its own cancellation and refund policy. When you complete a booking, the dive school's specific cancellation terms apply.

2. How to Cancel a Booking

To cancel a booking made through WeGoDive:

  • Log in to your WeGoDive account and navigate to your bookings.
  • Select the booking you wish to cancel and follow the cancellation steps.
  • Alternatively, contact the dive school directly using the details provided in your booking confirmation.
  • You may also reach out to us at support@wegodive.com for assistance.

3. Standard Cancellation Windows

While each school determines its own policy, the following are common cancellation windows you may encounter:

  • More than 14 days before start date: Full refund (minus any processing fees).
  • 7–14 days before start date: Partial refund (typically 50%).
  • Less than 7 days before start date: No refund in most cases.
  • No-show: No refund.

Always check the specific terms shown during checkout, as they override these general guidelines.

4. Refund Processing

When a refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

5. Cancellations by Dive Schools

In the event that a dive school cancels your booking (e.g., due to weather, safety concerns, or insufficient participants):

  • You will receive a full refund.
  • The dive school may offer to reschedule at no additional cost.
  • WeGoDive will assist in coordinating refunds or alternative arrangements.

6. Force Majeure

Neither WeGoDive nor dive schools shall be liable for cancellations caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or severe weather conditions. In such cases, we will work with the dive school to offer rescheduling or credit where possible.

7. Disputes

If you disagree with a cancellation decision or refund amount, please contact us at support@wegodive.com. We will review your case and mediate between you and the dive school to reach a fair resolution.

8. Contact Us

For any questions about this cancellation policy, please reach out to: