Cancellation Policy

WeGoDive acts as a booking platform connecting divers with dive schools. Each dive school sets its own cancellation and refund policy. When you complete a booking, the dive school's specific cancellation terms apply.

• Log in and navigate to your bookings.
• Select the booking you wish to cancel and follow the cancellation steps.
• Alternatively, contact the dive school directly using the details in your booking confirmation.
• You may also reach us at support@wegodive.com for assistance.

WeGoDive enforces the following platform-wide cancellation windows. Schools may set their own terms within these guardrails:

• 48+ hours before course start: Full refund
• 7 days to 48 hours before course start: 50% refund
• Less than 48 hours before course start: No refund
• No-show: No refund

Always check the specific terms shown during checkout — they override these general guidelines.

When you book through WeGoDive, a booking deposit (minimum 13% of the course price, set by each dive school) is charged as WeGoDive's service fee. The remaining balance is paid directly to the dive school on arrival. Here's how deposit refunds work:

• 48+ hours before course start: Deposit fully refundable
• 7 days to 48 hours before course start: Deposit refundable at 50%
• Less than 48 hours before course start: Deposit non-refundable
• School-initiated cancellation: Deposit fully refunded

Approved refunds are processed to your original payment method within 5–10 business days. See our Refund Policy for full details.

If a dive school cancels your booking (e.g. due to weather, safety concerns, or insufficient participants):

• You will receive a full refund.
• The school may offer to reschedule at no additional cost.
• WeGoDive will assist in coordinating refunds or alternative arrangements.

Neither WeGoDive nor dive schools shall be liable for cancellations caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, or severe weather. In such cases, we will work with the school to offer rescheduling or credit where possible.

If you disagree with a cancellation decision or refund amount, contact us at support@wegodive.com. We will review your case and mediate with the dive school to reach a fair resolution.

WeGoDive charges a booking deposit at checkout. To keep costs fair for everyone:

• Deposits ≤ 30% of course price: WeGoDive absorbs all Stripe payment processing fees. You pay exactly the deposit amount shown — no surprises.
• Deposits > 30% of course price: A 4% online payment processing fee is added to your checkout total. This fee is always shown transparently before you pay, as a separate line item on the payment page.

Processing fees are non-refundable as they represent actual payment network costs incurred at time of transaction.

The deposit percentage is set by each dive school (minimum 13%). Schools using 13–30% deposits benefit from zero additional fees to their customers.

• Email: support@wegodive.com
• Contact form: wegodive.com/contact